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Policies & Terms

Important information for your Besties’ Mobile Nail Services appointment. ♡

1. Booking & Appointments

Your preferred date and time are a request only. Your appointment is not confirmed until Besties’ Mobile Nail Services confirms your booking.

2. Minium Booking

​A minium booking value 100$ applies to mobile appointments

3. Cancellation & Rescheduling

Your appointment can be rescheduled by contacting Besties’ Mobile Nail Services as early as possible.

If you need to cancel or reschedule, please give us as much notice as possible so we can offer the appointment time to another client. Any deposit or cancellation terms will be confirmed at the time of booking.​​

4.Service Area

Besties’ Mobile Nail Services is a mobile service across Perth, WA.

We come to your home or chosen location.

Appointments within approximately 50 km of our service area are generally available. Locations beyond this area may be considered depending  on  availability, and an additional travel fee may apply.

Please contact us with your suburb or postcode if you are unsure whether we service your area.​​​

5. Payment

Payment details and available payment methods will be confirmed at the time of booking.

The remaining balance is payable at the end of your appointment unless otherwise agreed.​

6. Gift Vouchers

Gift vouchers can be purchased in the available amounts and may be used towards eligible Besties’ Mobile Nail Services.

Gift vouchers do not expire.

Gift vouchers are subject to the terms and conditions displayed at the time of purchase.

Gift vouchers cannot be exchanged for cash, except where required by law.

7. Hygiene & Safety

Besties’ Mobile Nail Services is committed to maintaining a clean, hygienic and professional service environment.

Appropriate cleaning and hygiene practices are followed for reusable tools and equipment, and single-use items are disposed of appropriately.

Please let us know before your appointment if you have any concerns, allergies or sensitivities that may affect your service.

8. Special Care Services

We welcome clients of all ages and aim to provide extra time, patience and care when needed.

Our Special Care services are designed to provide a more comfortable and supportive nail care experience. They are not medical or healthcare services.

9. Photos & Social Media

With your permission, we may take photographs of your nails for our portfolio or social media.

We will not use identifiable photographs of you without your permission.

You can let us know at any time if you do not wish your photos to be used.

10. Privacy

We respect your privacy and handle your personal information responsibly.

Information provided to Besties’ Mobile Nail Services is used only for purposes such as bookings, communication, providing services and managing your appointment.

We do not sell your personal information.

11. Consumer Rights

Our services come with guarantees that cannot be excluded under the Australian Consumer Law.

For major failures with the service, you are entitle:

  • to cancel your service contract with us; and

  • to a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to be compensated for any other reasonably foreseeable loss or damage.

If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.

Last updated: September 2026
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